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Cancellations
Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and Indiegogo.
If you would like to cancel an order made through our store, please email support@wgpglasses.com. The team will initiate a refund once they have received the support request.
Return & Refund
B-Sonic guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact B-Sonic or your authorized B-Sonic dealer for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.
You can request Return & Refund Service:
√ Within seven 14 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
Return & Refund Service will not be provided where:
× It is requested beyond 14 calendars days of receiving a product.
× A product sent to B-Sonic for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to B-Sonic within 14 calendar days after Return & Refund Service confirmation is sent from B-Sonic.
× Other circumstances stated in this policy.
Return Procedure
Note: This section only applies to purchases made directly on our website, and does not apply to any rewards received through crowdfunding campaigns on platforms including Kickstarter and Indiegogo.
For any orders that have been shipped, customers may request a return within 14 days after the product is delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer must return the product(s) to our service center.
First, email us at support@wgpglasses.com to request an RMA number. We will reply with an RMA number and an address to ship the product back to. You, the customer, will bear the cost of the return shipment and all associated costs of such a return will be at your sole expense.
When we receive the return at our service center, we will inspect the product. The product must be free of defects, damage, disassembly, or any type of alteration as a result of abuse or misuse. If the returned product is approved for refund after inspection, the refund will be made to your original purchasing method.
Replacement
You can request Replacement Service:
√ Within 30 calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to B-Sonic.
√ Within 30 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen 30 calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than 30 calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to B-Sonic for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by B-Sonic.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to B-Sonic 30 calendar days after replacement confirmation from B-Sonic.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes B-Sonic’s property and the replacement product or part becomes your property. Only unaltered B-Sonic products and parts are eligible for replacement.
Replacement products or parts provided by B-Sonic may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Essential Information
√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase.
√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.
√ B-Sonic will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, B-Sonic will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
√ If B-Sonic determines that the issue in question is not covered by this B-Sonic After-Sales Policy, you will have to apply for Customer Paid Repair Service. B-Sonic will not start repair until you agree to the cost for repair quoted by B-Sonic. If you disagree with the cost for repair, B-Sonic will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued.
√ B-Sonic does not provide global warranty, customers can obtain warranty service only at a designated B-Sonic repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ If a customer in Region A wants to send in their products to a designated B-Sonic repair center in the Region B, the customer will need to get the consent of B-Sonic and bear customs duties, taxes, customs clearance, and other costs incurred.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). B-Sonic will not be responsible for any damage or loss that may occur to these customized decorations and items.
Crowdfunding
Glasses delivered as a result of participating in crowdfunding campaigns on platforms including Kickstarter and Indiegogo are considered rewards in exchange for your pledge and are not eligible for refunds or returns.
Backers from crowdfunding platforms including Kickstarter and Indiegogo can read each respective platform's Terms of Service for more details.